Return & Refund Policy
Return & Exchange Policy
We want you to love your purchase! If you’re not 100% satisfied, eligible items can be returned within 14 days of delivery for a full refund to your original payment method. Return shipping is not covered, and you can use any carrier of your choice.
Eligibility
Items must be unused, unwashed, and in original packaging.
Items can be exchanged or returned for store credit (price difference applies for exchanges).
Additional Info
Returns must be initiated within 14 days of delivery (check your tracking info).
We recommend using a trackable shipping method.
Once received, returns are processed within 72 hours, and refunds/store credit are issued within 5-10 business days.
Shipping fees are non-refundable.
For any concerns, reach out—we’d love to improve your experience!
Refund Policy
Refunds
Refunds are issued to your original payment method for eligible returns, unavailable shipping services, and out-of-stock items. Once approved, refunds are processed within 5-10 business days of receiving your return.
If you don’t receive your refund within this timeframe, please contact us for assistance—we’re happy to help!
To initiate a return, exchange or refund. Click the link to fill out the form:
To initiate a return, exchange or refund. Click the link to fill out the form:
Step 1: Ship Merchandise to:
Return Address:
Casas Bamboo Fulfillment
1501 India St STE 103-92
San Diego, CA 92101
Step 2: Complete Return Merchandise form
Cancellations
Once an order is confirmed, it cannot be canceled. However, we may be able to make edits within 15 minutes (not guaranteed). Please double-check your details before placing your order.
If needed, refer to our Return & Exchange Policy for further options.
Thanks for your support! 😊